Terms & Conditions

Terms and Conditions

These are in addition to and do not affect your statutory rights.

Your Purchase

All prices quoted are in British pounds sterling (£) and exclude Value Added Tax (VAT) currently at 20%. Whilst we try to ensure the prices are accurate, changes beyond our control do occasionally occur. If this happens we will contact you before shipping your order to gain your agreement to the revised price or to amend or cancel the order.

Orders are accepted at the sole discretion of Sustainability Centre and are subject to your credit or account card being authorised for the transaction. We accept Visa, Delta, Electron, Maestro, MasterCard, Switch and JCB.

You will receive a confirmation email within 24 hours of your order being placed. This will include your order number, our contact details, a full list of the products you have ordered and all costs.

If you wish to pay by cheque please call us to place your order. Cheques should be made payable to "Burdens Ltd".

Every effort is taken to ensure that the information contained in this web site is correct and up to date.

Online colour representation is given for guidance only, and can not be relied on due to the inherent variations in monitors. Printed colour charts are as accurate as possible, but may not exactly match actual shades because of the limitations of the printing process. The colour of paints supplied may not precisely match previously supplied samples or orders. Some unavoidable variations in colour can result from batch production, the inherent variation in mineral pigments and the variability of natural finishes.

The Sustainability Centre disclaims all warranties and representations as to the accuracy of any information contained if at any time it becomes inadvertently out of date or incomplete. Sustainability Centre cannot be held responsible for any loss or damage that may arise from the use of this information.

Shipping

Shipping costs on the website relate only to delivery within the UK mainland. International deliveries, as well as deliveries to the Scottish Highlands and Islands, N. Ireland, Isle of Man, Channel Islands and Eire incur higher carriage charges and are individually quoted. Please call for a quote and order by phone if you live in these areas. We apologise for the inconvenience.

We use first and second class post or courier services, selected to give you the cheapest delivery option. This excludes paints and other bulk liquids which must be shipped via courier.

Delivery

Where they are in stock, we will endeavour to despatch goods within 5 working days of receipt of order / payment. If this is not possible we will contact you.

If for any reason the goods ordered are not in stock, we will contact you to let you know what delay you might experience. If his delay is unacceptable then we will offer a full refund.

We will endeavour to meet any date stated for delivery. We will not be liable for any losses, costs, damages or expenses incurred by you or any third party arising directly or indirectly out of any failure to meet any estimated delivery date.

Damaged, faulty or incorrect goods

If any goods arrive damaged, or are faulty or not as ordered then please inform us by telephone or email as soon as possible. This must be no later than 7 days from receipt of goods. We will then contact you to make arrangements for the goods to be returned and replaced.

We would advise you to obtain a certificate of posting for goods which are returned to us. The faulty goods will be collected within 14 days of the day after receipt. The goods will be replaced or the cost of goods and carriage will be refunded at your discretion. Any refund will be paid within 30 days of agreeing to do so. Goods must be returned in good, saleable condition.

The Seller’s sole liability for defective or damaged Goods shall be to repair or replace at its option the Goods or relevant part.

Except for death or personal injury caused by the Seller, the Seller shall not be liable for any consequential loss or damage, costs or expenses of whatever nature which arise from the supply of Goods or their use or resale unless expressly provided in these Conditions.

Cancellation

You have a right to cancel your order, but this must be done within 7 working days of receipt of goods.

If you wish to cancel you must contact us in writing either by email, fax or letter. You should tell us exactly which products you would like to return, quoting the invoice number concerned. Cancellation by telephone cannot be accepted.

The goods must be returned to us in good condition and at your expense.

All monies which you paid to us for the returned goods, including the original cost of delivery to you will be repaid to you within 30 days.

To obtain a copy of these Terms and Conditions please send us your name and address and we will post or email a copy to you.

Complaints Procedure

We endeavour to respond to all complaints within 5 working days. Please email SustainabilityCentre@burdens.co.uk or call us on 01795 530130. If for any reason we cannot resolve your complaint immediately we will advise you on how long we expect it will take and keep you fully informed throughout the process.

Company information

Sustainability Centre a trading name of Burdens ltd Registered Office: 3 Brook Office Park, Folly Brook Road, Emersons Green, Bristol BS16 7FL.
Registered in England. Company No. 03593372